6/2/2023 0 Comments Backline partnersDocumentation and Announcements - Updated product documentation, announcements, release notes, and alerts are posted regularly online for downloading and printing.Īdvance Replacement - 4 Hour Parts DeliveryĪdvance Replacement - Next Business Day Delivery ***.Applipedia and Threat Database - Verify App-IDs, vulnerabilities, and spyware covered by your Palo Alto Networks firewall.Software and Dynamic Updates - Find software updates for all of your Palo Alto Networks products and get the latest Application and Content-IDs.Create and Track a Case - Create support cases, add comments, and view your status updates 24 hours a day.DevCenter - The online community shares ideas and custom content as well as tools to create it.KnowledgePoint - Find answers, exchange information, and share experiences with your technical peers.KnowledgeBase - Search solutions and technical documents describing common problems and steps to resolve them.LIVEcommunity - Find answers to common questions and connect with peers to troubleshoot, get tips and tricks, and gain access to useful tools to help you secure your Palo Alto Networks environment.Palo Alto Networks online services offer you time-saving tools to solve problems, answer questions, and improve knowledge and capability. Authorized Support Centers providing "Premium Partner Support," may submit online cases on behalf of their customers Online Case Management - Create, update, and manage all your cases directly online.License Keys and Upgrades - Activate license keys and download the latest software updates, App-IDs, threat, and anti-virus protection.Online Support Resources - Solve your questions online using our knowledgebase and user discussion forums.Getting Support: Once registered, the following options are available: Controlling device visibility to other usersĪdditionally, you have the option to be a member of many accounts if you manage devices for other companies.You will be able to manage your firewalls by: Once your account is created, you can either add additional users from your company or have your users self-register. Entitlement will be verified and your Support Portal access will be available for online services. Enter the serial number of your Palo Alto Networks firewall and customer account number from your Order Summary. Registration: Register your device and create an account online at. Entitlement: Support is available to you for registered devices with active support licenses.
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